Refund policy

Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please note that items which are personalised cannot be returned unless faulty.

For items which are non-personalised, in order for the item to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt, or order number, as proof of purchase.

If you purchased your Treat Republic item through a shop or online retailer, please contact the retailer directly and they will help you with your enquiry.

For items which have been received and which are faulty or broken on arrival, we may ask you for a photo of the item(s) for our records, and to understand the issue. Failure to provide a photo may mean that we cannot process your exchange or return.